Your privacy is very important to us. We want to assure you we respect your data protection rights in compliance with United States law and the European Union General Data Protection Regulation (GDPR) requirements as of 25 May 2018.

This website is owned and operated by Speak Excellent English. By accessing this website, you are acknowledging and accepting the terms and conditions of this Privacy Policy.

For the purposes of this agreement and for ease of use, Speak Excellent English shall be referred to as the Program and our website shall be referred to as the Website.

What information do we collect about you?

When you enroll as a student or learner on our site, as part of the process we collect the personally identifying information you give us such as your name, email address, and payment information.

We do not collect any other information such as your age, sex, race or ethnicity, etc.

We also collect potentially personally identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors and do not disclose such information.

How do I give my consent?

By using the Program’s Website you consent to our collection and use of your personal information as described in this Privacy Policy.

When you enroll in the Program, you will also check the box that says you have read and understand this Privacy Policy.

How do I withdraw my consent?

You may withdraw your consent for us to collect, use, or disclose your information at any time by contacting us through our Support page.

How do we collect your data?

• You provide the Program with most of the data we collect. We collect and process your data when you:
  Register online for our educational services.
• Voluntarily complete a customer survey or provide feedback via email.
• Use or view our Website via your browser’s cookies.
• Like most website operators, we also collect non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.
• Our purpose in collecting this information is to better understand how visitors use our Website.

How do we use your information?

• If you are a registered learner on our Website, we will use your information to:
  Process your enrollment and manage your account.
• Send you an email (rarely) to tell you about our Website and/or Program updates, or to solicit your feedback.
• Inform our employees and affiliated organizations that (1) need to know that information in order to process it on our behalf, such as payment processors; and (2) that have agreed not to disclose it to others. Some of these employees and affiliated organizations may be located outside of your home country. By using our Website, you consent to the transfer of such information to them.

How do we protect your information?

We do not store your information unless required for the on-going operation and delivery of our services to you.

We store your personal information only for as long as we have a legitimate reason to keep it.

We do not use, rent, or sell your personal information for any secondary purpose, such as the marketing of other products or services.

We will not share your personal information with anyone unless we are required to do so by law; or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of the Program, third parties, or the public at large.

We give you the option to unsubscribe from any email communications from us at any time using the unsubscribe link at the bottom of our email.

Our course and site are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allows us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases, and the general Thinkific application. They store your data on a secure server behind a firewall.

What are your data protection rights?

You have the right to:

• Request copies of your personal data from us.
• Request that we correct any information that you believe is inaccurate.
• Ask us to erase your personal data.
• Request that we restrict our processing of your personal data.
• Object to our processing of your personal data, under certain conditions.
• If you want to exercise any of these rights, please contact us through our Support page.

How do we handle payments?

If you enroll on our site, we use a third-party payment processor such as Stripe or PayPal.

Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and its service providers.

How secure is your information?

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Third Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our course Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms of Use.

What are cookies?

A cookie is a string of information that a website stores on a visitor’s computer and that the visitor’s browser provides to the Website each time the visitor returns.

How do we use cookies?

We use cookies to help you access our Website and keep you signed in.

The use of cookies also helps us understand how visitors and learners use our Website.

We may use cookies to keep track of your preferences and profile information and to collect general usage and volume statistical information.

Our cookies do not collect personal, confidential information and are not spyware.

Visitors and users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our Website, with the understanding that certain features of our Website may not function properly without the aid of cookies.

Marketing

We do not permit advertisements on our Website at any time.

Testimonials

If you wish to provide us with a testimonial, you may give us your consent to use your name and/or your testimonial on our Website and in other marketing materials. You may revoke your consent at any time by contacting us through our Support page.

Statistics

We may collect statistics about the behavior of visitors to our website. We may display this information publicly but will not disclose any personally identifying information.

Children’s Privacy

This Website is not intended for use by a child under the age of 18. We will not knowingly collect personal information from them.

If we discover that anyone under the age of 18 has provided us with personal information, we will use reasonable efforts to delete this information.

If you have reason to believe we may have accidentally received personal information from a child under the age of 18, please immediately submit details through our Support page.

Termination

We may cancel or terminate your right to use part or all of our Website or Program at any time without notice, and at our discretion. In the event of cancellation or termination, you are no longer authorized to access the part or parts of the Website affected by such cancellation or termination.

Protect your personal information

You should carefully protect the personal information that you submit on this site, including your username and password, so that third parties cannot manipulate your account or assume your identity.

Changes to our Privacy Policy

This privacy policy is subject to change at any time at the discretion of the Program without notice. Your use of the Program’s Website after any changes are implemented constitutes your acceptance of these changes. As a result, we encourage you to review this policy periodically.

About this Privacy Policy

If you have any questions or comments, we invite you to contact us through our Support page.

Effective date of this Policy

This Privacy Policy was last updated July 2024.

Users located in the European Economic Area

Click here for the Privacy Disclosures about the collection, use, processing, and sharing of data for individuals located in the European Union, Iceland, Liechtenstein, and Norway (the “European Economic Area” or “EEA”).